Refund policy

Last updated: August 20, 2026

At Oh Baby Salon and Spa, we want every client to be happy with their service. Here is how we handle refunds and cancellations.

Cancellations

We require 24 hours advance notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment may be subject to a 50% cancellation fee, charged to the card on file.

No-shows are charged the full service price.

If we need to cancel or reschedule your appointment, we will contact you as soon as possible and offer the next available time at no additional charge.

Refunds on Services

Service refunds are evaluated case by case. We do not issue cash refunds on completed services. If you are unhappy with your service, contact us within 7 days of your appointment and we will work with you to make it right, usually through a complimentary correction or adjustment.

Retail Product Returns

We accept returns of unopened retail products within 14 days of purchase. Items must be in original, unopened condition.

To start a return: email info@ohbabysalon.com with your order number, we will provide a return shipping label, ship the product back within 14 days, and your refund is processed within 5 to 7 business days of receipt.

Damaged or defective products: contact us within 48 hours of receipt and we will replace at no cost.

Sale items, gift cards, and final-sale items are not returnable.

Gift Cards

Gift cards are non-refundable but never expire and can be transferred.

Contact

Questions about this policy: info@ohbabysalon.com or (309) 662-2229.